NEACE Privacy Policy

North East Access to Creative Education CIC (“NEACE”, “we”, “us”, “our”) is a Community Interest Company providing creative education programmes for young people aged 14–30.

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We are the data controller for the personal data we collect.

We may collect and process the following types of personal data:

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Personal Information

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• Name

• Date of birth

• Contact details (email, phone number, address)

Programme Information

• Course registrations and attendance

• Application forms and eligibility information

Additional Information (where relevant)

• Access requirements (e.g. disabilities, learning needs)

• Emergency contact details

• Safeguarding-related information

Technical Data

• Website usage data (e.g. cookies, analytics)

We use your data to:

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• Deliver courses and programmes

• Manage bookings and communication

• Provide support and make reasonable adjustments

• Ensure safeguarding and participant welfare

• Monitor and evaluate our programmes

• Meet reporting requirements for funders

We process personal data under the following legal bases:

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• Consent – where you have given permission

• Contract – to deliver services you have requested

• Legal obligation – safeguarding and compliance requirements

• Legitimate interests – to improve and manage our services

We may share your information with trusted partners where necessary, including:

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• The King's Trust

• Idris Elba Foundation

• Delivery and facility partners (e.g. Niltoni Group)

We will only share data:

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• When necessary for programme delivery

• When required by funders (usually anonymised)

• Where legally required

We do not sell your personal data.

We take appropriate measures to protect your data, including:

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• Secure digital systems

• Restricted access to personal information

• Staff training on data protection

We retain personal data only as long as necessary:

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• Programme data: typically up to 6 years (for audit and funder requirements)

• Safeguarding records: retained in line with legal guidance

Under UK GDPR, you have the right to:

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• Access your personal data

• Request correction of inaccurate data

• Request deletion (where applicable)

• Restrict or object to processing

• Withdraw consent at any time

To exercise your rights, contact us at:
hello@neace.org

Our website may use cookies to:

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• Improve user experience

• Analyse website usage

You can control cookies through your browser settings.

We may use third-party platforms (e.g. booking systems, email services). These providers have their own privacy policies and are required to comply with data protection laws.

Where safeguarding concerns arise:

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• Information may be shared with relevant authorities

• This will always be done in line with legal requirements

Safeguarding overrides confidentiality where necessary.

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

If you have any questions about this policy or your data:

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hello@neace.org

If you are unhappy with how we handle your data, you can contact the UK’s data protection authority:

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Information Commissioner's Office (ICO)
Website: https://www.ico.org.uk